Privacy Policy

HydroPeptide’s Commitment To Your Privacy

This Privacy Policy governs the data collection and use practices of HydroPeptide, LLC (collectively, “We,” “Us,” or “Our”) in connection with the provision of Our products and services, Our employees and prospective customers, offline and online, including all users of Our websites, subdomains, mobile versions, any associated applications and services (collectively, the “Site”).

HydroPeptide respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how We collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the luxury retail experience We aim to provide. We will ensure that all information protection and customer legislation standards are met when handling any of your personal information.

Please read this Privacy Policy carefully. By using Our Site, you are accepting and consenting to the practices described in this Privacy Policy, which may be amended at Our sole discretion from time to time. If you use Our Site after We have published such changes, you will be agreeing to be bound by those changes. If you do not agree to be bound by this Privacy Policy and Our Terms of Use, which are incorporated by reference, you should not use Our Site.

Minors:

To access and use this Site, you must be 18 or older. If you are under 18, you are required to obtain prior authorization from your parents or legal guardian. We do not seek to gather personal information from or about persons under the age of 18 from this Site.

What Information Do We Collect And How Do We Use It?

We collect and use information about you to ensure that We can continue to provide you with a great shopping experience. All information is collected only with your express consent, and is used to provide you with Our products and/or services and only where it is in Our legitimate interests to do so. you provide Us with your information directly when you make a purchase, sign up for HydroPeptide emails, shop online, or use the HydroPeptide App. Such information includes:

Categories of Personal Information	Examples
Identifiers	Name, address, email address, telephone number, username or social media name, photo identification, Internet Protocol address or other similar identifiers.
Commercial information	Products or services purchased, obtained, or considered, or other purchasing or consuming histories or preferences.
Biometric information	Imagery of the face, eye, fingerprint, hand or voice recordings.
Payment information	Method of payment and payment card information (including payment card number, delivery address and billing address).
Internet or other electronic network activity	Browsing history, search history, and information regarding your interaction with an internet website, application, or advertisement.
Geolocation information	Information that can help identify your physical location (for examples, your GPS coordinates or the approximate location of your device).
Audio and visual information	Recordings of your voice when you call Our customer service number.
Professional or employment-related information	Certifications or professional licenses
Health and medical information	Skincare concerns, diagnoses, medical reports and your medical history.
Education information	When you apply for a job.
User Content	User content you provide (such as photographs and images, videos, reviews, survey responses and comments).
Inferences	Drawn from or created based on any of the information identified above.

We use this information to:

• to process user requests for information and to allow Us to respond efficiently to user questions.
• when you make a purchase online - you will be offered the opportunity to use Our guest checkout path or to create an online account on Our Site. In order to register an online account, We will ask you for your name and contact details. You will also be asked to create a password.
• to manage Our rewards programs.
• to monitor Site statistics.
• to respond to or satisfy legal requirements, such as a court order, a subpoena, or a law enforcement agency's or other public agency's request.
• to help protect the security or integrity of Our Site, or to enable Us to take precautions against liability.
• to provide information to service providers or such companies who provide support for the operations of Our Site and who do not use or disclose the information for any other purpose.
• to allow Us to disclose your information to the extent permitted by law.

Cookies:

We collect information about your device to ensure We can continue to drive innovation and improve usability to benefit your online shopping experience. Information can be collected through your IP address or through cookies placed on your device. Some cookies are needed for the proper functioning of the Site. Examples of where these cookies are used include: to store how many items are in your shopping bag, to determine anonymously when you are signed in, and to allow you to move back and forth between browser screens. Other cookies are used for analytics purposes such as Affiliate and Google Analytics, which help Us understand how and when you first visited Our site, the frequency of your visits and the duration of time spent on Our site. Finally, some cookies are used to provide you with personalized advertisements when you visit other selected websites, after your visit to hydropeptide.com. These advertisements will be in the form of ‘banner advertising’ and will show you products that We believe you will be interested in, based on your browsing history on Our Site.

How We Share your Information?

In the following situations, We may share personal information with outside parties:

• Our affiliates and subsidiaries.
• Service providers We use to help deliver Our products, such as payment service providers and delivery companies.
• Other third-parties We use to help Us run Our business, such as marketing agencies for targeted advertising or website hosts.
• Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers. Please review the privacy policies and settings of the social media platforms and networks that you use.
• Enforcement of rights and for security reasons.
• In the event of a reorganization or sale.
• As otherwise allowed by law.
• With your express consent.

We may aggregate information that you provide with information provided by other individuals in such a manner that the information is not personally identifiable to you, and We may transfer that aggregated information to third-parties.

We may also make services available such as blogs, message boards and chat functionality to which you are able to post information and materials. Please note that any information you disclose through such services or otherwise on the Site becomes public information, and may be available to visitors to the Site and to the general public. We urge you to exercise discretion and caution when deciding to disclose personal information about you, or any other information, on the Site. We are not responsible for the use by any third-party of any personal information you voluntarily disclose through the Site.

How Can You Manage The Information We Hold About You?

As part of Our commitment to exceptional customer service, where you have provided your consent, We personalize your experience by sending marketing communications about the products and services that We believe you will be interested in. If you have an online account, you can manage your communication preferences through your “My account” link when you are signed in.

You have the right to review the information We have collected from you by accessing your online account at any time. you have the right to delete your online account with Us at any time; however, should you choose to do so, you will no longer have access to those of Our products and/or services for which you have previously given your consent.

If you have questions and/or discover any incorrect information that you would like to request be corrected, contact Our Customer Care team, by email at support@HydroPeptide.com or by phone: 800-932-9873. you can also unsubscribe from individual email marketing communications via the “Unsubscribe” link at the bottom of each of Our email marketing communications.

It can take up to four weeks for your preferences to be registered on Our system, so you may still receive communications from Us during this period.

How Do We Keep Your Information Secure?

We make sure that We have information security measures in place to keep your information secure. When We ask third-parties to work on Our behalf, before sharing information We always make sure that they have sufficient information security measures in place.

We will not share your information with any third-parties who might wish to market their goods and services to you unless you have provided your consent.

How Long Will HydroPeptide Keep My Information?

HydroPeptide is committed to keeping your personal information only for so long as is necessary or where We have a legitimate interest to continue doing so. Where HydroPeptide no longer requires information to be in a format where you can be identified personally, e.g., where We keep information for analytical and research purposes or transaction information, We will remove any personal details about you.

Where you shop online with HydroPeptide but use Our guest checkout path, We will only retain your personal details for a reasonable period of time (maximum up to six months) after you have completed the transaction in order to fulfil any contractual obligations such as refunds and guarantees (unless you also receive hydropeptide.com marketing communications, in which case We will add this order information to your customer record). Please note that if you have a hydropeptide.com account, but choose to use Our guest checkout path, We will add the guest checkout purchase to your customer record automatically. If you would prefer for this not to happen, then please use a different email address not already registered with Us.

International Customers:

Be advised that if you are located in the EU, or any location outside the United States, We are located in the United States and transfer your personal data for processing in the United States. We make the transfer to the United States because it is necessary for the performance or a contract with you, or with your explicit consent.

The laws of some countries may not provide the same levels of protection of personal information as your home country, particularly if you are resident in the EU. By submitting information, you agree to the collection, transfer, storage, use and processing of information about you for the purposes described in this Privacy Policy. We will take reasonable steps to ensure that information about you is treated securely in accordance with this Privacy Policy, and that all information you provide to Us is stored on Our secure servers or those of Our service providers.

You acknowledge that the laws of the United States treat your information in a manner that may be substantially different from, and less protective than, the treatment required under the laws of other countries and jurisdictions. If you do not want your information transferred to the United States, you should not share your information with Us, or make use of the Site.

To the extent allowed by the law of the country in which you are located, you expressly waive any right you may have to require Us to treat your identifying information in accordance with the laws of any country or jurisdiction other than the United States. However, the foregoing waiver may not be legally binding in some countries, such as the member States of the EU. To the extent it is not legally binding in the country in which you are located, this foregoing waiver does not apply to you.

Additional Information for Residents of Other States:

This section provides residents of other States with additional information regarding Our collection, use, and disclosure of personal information.

Shine the Light Act. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Us to third-parties for the third-parties’ direct marketing purposes. You may send Us requests for this information to support@HydroPeptide.com. In your email, provide your first and last name and mailing address to certify that you are a California resident. Please note that We reserve the right to request additional information to confirm your identity and California residency.

Privacy Rights Under State Law:

The residents of certain States have rights under applicable privacy laws, subject to certain conditions. Depending on your State of residency, you may be able to exercise the following rights in relation to personal information about you that We have collected. These may include:

Right to Know. You have the right to know, and request disclosure of:

• The categories of personal information We have collected about you, including sensitive personal information;
• The categories of sources from which the personal information is collected;
• Our business or commercial purpose for collecting, selling, or sharing personal information;
• The categories of third-parties to whom We disclose personal information, if any; and
• The specific pieces of personal information We have collected about you.

Please note that We are not required to:

• Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained;
• Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or
• Provide the personal information to you more than twice in a 12-month period.

Right of Deletion. You have the right to request that We delete personal information about you, subject to certain exceptions and to the extent required by law. Once We confirm your verifiable consumer request, We will delete personal information about you from Our records, unless an exception applies. For example, personal information may need to be kept in the following instances:

• Complete a transaction for which We collected the personal information, provide a good or service requested (such as the sale of Our products to you), or reasonably anticipated within the context of a relationship with Us.
• Track consumer complaints or product issues.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity.
• Comply with a legal obligation.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with Us.

Right of Correction. You have the right to request that We correct any inaccurate personal information. Upon receipt of a verifiable request, We will use commercially reasonable efforts to correct the inaccurate personal information.

• Sensitive Personal Information. Based on your State of residence, you have the right to ask that We limit Our use and disclosure of Sensitive personal information to certain purposes permitted by law and/or revoke consent to Our use of Sensitive personal information.
• Opt-Out. Based on your State you have the right to opt-out of certain types of processing of personal information, including:
  
           To opt-out of the “sale” of personal information or sharing or use of personal information for targeted advertising.
  
           To opt-out of any processing of personal information for purposes of making decisions that produce legal or similarly significant effects.

Sales/Sharing of Personal Information. We share personal information with third-parties to provide Our customers with personalized and targeted advertising. We also make personal information available to third-parties through for example, Our use of cookies or similar technologies.

In the past 12 months We have disclosed the following categories of personal information that may be considered “sale”/ “sharing” under California law: Identifiers, Other personal information, Commercial or Purchasing Information, Internet or Online Information, Geolocation Data, Inferences, Professional or Employment-Related Information, and Inferences (inferred and derived data).

Categories of third-parties to whom personal information was disclosed that may be considered “sale”/ “sharing” under California law: marketing companies We work with for advertising purposes (for example, retailers who sell Our products or advertising networks), AdTech companies that help Us deliver Our advertisements, data analytics providers, and online platforms and social media networks such as Facebook, Instagram, Google, Amazon, and Meta.

Depending on your State of residence, you may also have additional rights, such as (1) the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights; and (2) the right to request an appeal in the event We decline to take action on your request. If you would like to appeal any decisions regarding your privacy rights, please contact Us at support@HydroPeptide.com.

Financial Incentives. When you sign-up for one of marketing lists or other special offers, you opt-in to a financial incentive. In exchange for the financial incentive, you agree to provide Us with personal information such as your name, email address and/or mobile phone number. You may withdraw from a financial incentive at any time by opting out from the communications for which you initially signed-up for. California law requires that We assign such value in the context of financial incentives. In general, We do not assign monetary or other value to personal information. Nonetheless, the value of the personal information is related to the estimated cost of providing the relevant financial incentive(s) for which the information was collected.

How to Exercise Your Rights Available Under State Law.

To submit your privacy request:

• click here for Our Privacy Request Form;
• contact Us using the toll-free number 1-800-932-9873; or
• email Us at support@HydroPeptide.com.

Only you or your authorized agent may make a request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

If you choose to contact Us directly by (website/email/phone/in writing), you will need to provide Us with:

• Enough information to identify you (e.g., your full name, address and customer or invoice number);
• Proof of your identity and mailing address (e.g., a copy of your driving license or passport and a recent utility or credit card bill); and
• A detailed description of your request.

We are not obligated to make a data access or data portability disclosure if We cannot verify that the person making the request is the person about whom We collected information, or is someone authorized to act on such person’s behalf. Any personal information We collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

You may designate an agent to submit requests on your behalf. The agent will be required to provide your signed permission to act on your behalf. For example, a Power of Attorney under the laws of the relevant jurisdiction from you or your authorized agent.

We aim to respond to a verified consumer request within 45 days. If We require more time, We will inform you of the reason and extension in writing (including by email). We do not charge a fee to respond to your request unless it is excessive, or if you request further copies of your data. If We apply a reasonable fee, We will provide explanation prior to completing the request.

How Will I Know If This Privacy Policy Changes?

Any future changes to Our Privacy Policy will be updated online at hydropeptide.com with the last date of update displayed at the end of this policy. We encourage you to check this site periodically to learn about the information that We collect, use and share.

Security Policy:

Security of Our Site is of utmost importance to Us. Our Site uses software to provide high level encryption technology. Although We use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, We cannot make absolute guarantees over the security of the information you provide over the internet and as such We cannot be held responsible for it.

We will never contact you by email to ask you to send or confirm any of your personal details, if We need any information of this nature We will only contact you by telephone. Please never send any sensitive information, such as passwords or credit card information, via email. Where you have chosen to create a password to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

How to Contact Us?

Please feel free to contact Us via one of the methods described on Our Contact Us page, or send a letter to 295 NE Gilman Blvd., Suite 201, Issaquah, WA 98027. Please note, if you contact HydroPeptide by phone, your call may be recorded for quality, training and security purposes. Additionally, calls may be monitored (without your consent) to allow Us to collect information for security and regulatory purposes. You agree that We may send notices to you regarding your use of the Site by means of electronic mail, a general notice posted on the Site or by written communication delivered either by overnight courier or U.S. mail to your email or mailing address as appearing in Our records from time to time.

Last Revised: March 2024

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